Big Brother is Reading
Friday, July 24th, 2009I love my Amazon Kindle. I’ve been a bit annoyed with the cost of the e-books and the lack of a proper PDF reader, but overall it’s a wonderful toy.
Last week, however, Kindle users felt the long, strong arm of Amazon’s DRM system. It seems that Amazon mistakenly sold a version of Orwell’s 1984 that it should not have. The morning after they discovered this, purchasers of the book awoke to find that The Ministry of Trust (aka Amazon Customer Service) had remotely deleted the books from their Kindle.
Since Amazon never mentioned that they had the ability to reach into our library and take our books, Kindle users were shocked. Amazon spokesheads said it was all a misunderstanding, the matter was handled poorly, and that all affected parties would have their money refunded.
They also reluctantly admitted that they did see some irony in the fact that this happened with 1984 of all books.
There was no accident here, of course. The fact that Amazon had the confidence to pull such a move means that this “feature” was designed into the kindle, tested and documented.